Sounds like a typical CS rep. Shoulda been handled a little better and I find the "free shipping" on many websites to be pretty picky. It's funny since they totally could have just had the one piece on a separate order or invoice. I tend to find myself buying more off ebay stores for the shipping rates more than anything. Either these companies don't move enough volume to lower their rates or they are also getting a cut of it. I'm inclined to believe that the want a cut. Freight really isn't that expensive especially when they have contracts setup with the major carriers. Source: I work for the company that handles FCA expedites, specifically NA. |